Frequently Asked Questions

FAQ

Setting up a website account

Why can’t I read the full article?

Users can read one news article every 45-days without registering. Once you reach the limit, you will need to be logged in to your registered account to read an additional 6 articles in full.

Why am I being asked to register?

Don’t have an account? Take a minute to register for free today! Simply create an account and enjoy access to 6 additional articles of our award-winning journalism.

How do I create an account?

When reading articles, you will be presented with a banner to register for an account. Alternatively, you can click ‘Register’ in the top-right of your screen (this is accessible from the top-right user icon on a mobile device). You can then follow the necessary steps to create your account.

How do I access my account?

If you’re logged out, you can access your NutraIngredients account via the ‘Sign in’ button on the top right-hand corner of the page (this is accessible from the top-right user icon on a mobile device). If you’re already logged in to your account, simply click the ‘My account’ button in the top-right of your screen (this is accessible from the top-right user icon on a mobile device) to access your account area.

I’ve forgotten my password, how do I reset it?

Navigate to the ‘Sign in’ button at the top of the NutraIngredients website (this is accessible from the top-right user icon on a mobile device) and click ‘Forgotten password?’. You can then follow the necessary steps to reset your password.

I already have an account, so why am I being asked to register on every visit?

You’ll need to ensure you are signed in to your account on every visit to access your quota of free articles. If you’re being asked to register, it means you aren’t logged.

Once you’ve created an account and are signed in, our system will remember your device, meaning you don’t have to sign in every time you visit on the same device. If this isn’t happening, please check your browser settings and ensure you are allowing cookies on our website.

Please note - a website account is separate to signing up for our newsletters, current newsletter subscribers will still need to create a website account to read content.

If you are accessing our content from within the Facebook app, you will be using Facebook's inbuilt web browser which doesn't store cookies. This means that you may be regularly asked to sign into your account and won't stay logged in. This is unfortunately down to the functionality of the Facebook browser and not an issue with the tech on our end. We advise all users to make use of our free email newsletter each morning to keep up-to-date with our content as it's published.

How do I disable automatic renewal subscription payments? (paid website subscribers only)

Go to the My Account area
Your subscription product should be listed under the Library tab
Toggle the auto-renew button to turn auto-renewal off

I still need assistance with my account

For any other cases, please get in contact with the support team here.

For newsletter subscribers

How do I sign up to your newsletters?

Click here to subscribe to any of our free e-mail newsletters.

How do I manage my subscriptions?

Click here and fill in your email address. You will receive an email containing a link to access your account and manage your subscriptions.

How do I unsubscribe?

You can unsubscribe directly using the link located in the footer of our newsletters.

Alternatively, you can click here to manage your subscriptions. You will need to fill in your email address first to receive an email containing a link to access your account. Once you have access to your account, uncheck the box next to the newsletter you wish to unsubscribe from and submit.

Should you face any difficulty unsubscribing, please get in contact with our IT support team via our contact page here.

I haven’t received my confirmation email

You can resend the confirmation email via this link here. Just pop your email address into the text field, click next and this will prompt another confirmation email.

If you still have not received the confirmation email, visit our whitelisting page here which shows you how to add us to your ‘safe senders’ list and follow the instructions.

If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (instructions for mail administrators) or click here to contact our IT support team and fill out the form.

Why do I have to click on the confirmation email to start receiving newsletters?

NutraIngredients-USA strictly conforms to a double opt-in policy for newsletter subscriptions. This is an additional security step to ensure we have your consent to send you emails. By clicking on the link in the confirmation email, we make sure that you are the person willing to receive our newsletters.

I have confirmed my subscription through the confirmation email but I haven't received a newsletter yet

There could be several reasons behind this

Your mailbox may have reached its size limit. Ensure your inbox has enough space to receive incoming emails.
The newsletter may have gone into your ‘junk’, ‘spam’ or ‘clutter’ folder. If you find our newsletter in any of these folders, click here to follow instructions on how to whitelist all future newsletters from us to ensure they arrive directly in your inbox
If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (instructions for mail administrators) or click here to contact our IT support team and fill out the form.

I am no longer receiving your newsletters despite being subscribed

Please see above for information on how to ensure you receive our newsletters

How do I whitelist your newsletters?

To ensure our newsletters are delivered directly to your inbox, visit our whitelisting page here and follow the instructions.

I’ve followed your whitelisting instructions and am still not receiving your newsletters

If available, please consult with your company’s mail administration/ technical support team for further assistance. Information for mail administrators can be found below. For other cases, please get in contact with our IT support team via the form here.